Twycross Zoo is committed to providing full access to all its visitors and reasonable adjustments have been implemented to ensure that the Zoo and its facilities are suitable for all.
Visitors with registered assistance dogs (pet dogs are not permitted anywhere on site, including any of our car parks – they must also not be left unattended in vehicles of any kind, this includes cars, motorhomes, people carries etc) are welcomed to Twycross Zoo.
We ask that assistance dogs wear the relevant approved harness/jacket and are kept on a short lead and under control at all times. It is the responsibility of the owner to ensure that assistance dogs do not foul pathways, with any faeces being cleaned up immediately and disposed of appropriately in the bins provided around the zoo.
Some of our animals may be sensitive to the sight of dogs and may become distressed, due to this, access is limited to some of our indoor walkthrough exhibits.
All visits which include an assistance dog must be arranged with our Guest Services team prior to any visit. On the day of your visit, please check in at Guest Services so that the team are able to issue advise and make the rest of the zoo team aware that an assistance dog is on site.
If at any time any of the animals around Twycross Zoo are reacting adversely or an assistance dog starts growling or barking we ask that you move away from that area to allow them to calm down and to ensure that our visitors and animals are safe and content.
This policy was updated on 12.10.22 and was written with reference to the latest BIAZA advice ‘BIAZA Advice Regarding Admittance of Assistance Dogs to Zoos and Aquariums’
